The Business Case

Patient Centered IMPACT

Healthcare Organizations that are committed to ensuring culturally competent patient-centered care garner profitable benefits.

The Why behind the wisdom

What are the advantages of intentionally meeting the healthcare needs of patients with diverse backgrounds?

Identify areas of opportunity to improve LGBTQ+ Patient care by creating an inclusive patient care environment where culturally competent healthcare can be delivered.

  • Understanding: 

Increases mutual respect and understanding between patients and your organization  

  • Community:  

Promotes trust and inclusion, internally and externally   

The expected result:

To learn how to apply what they learn to their operations

Improve internal stakeholder cultural Awareness, Knowledge, Skill to effect positive patient outcomes through improved provider interactions and caring.

  • Accuracy:

Enriches patient data collection  

  • Care:

Decreases care disparities and barriers that slow progress 

Improves patient preventative care measures

  • Regulation:

Improves HCAHPS Scores, Healthcare Equality Index, customer service

Decreases hospital readmissions and length of stay

Meets legal and regulatory guidelines 

  • Financial:

Reduces medical errors, number of treatments, and legal costs

Increases the market share of the organization 

Improves cost savings due to improved efficiency of care services

Impact It's not just a word it's what we do

What are the advantages of intentionally meeting the healthcare needs of patients with diverse backgrounds?


Market Share

Reimbursement Rates

Employee Retention



Patient Satisfaction

Employee Retention

Physician/Patient Relationship

Community Trust


Diagnosis Accuracy


Plan of Care Compliance

Risk Mitigation


Patient Outcomes

Stakeholder Engagement


Bottom Line

Improve Business Growth

Healthcare Organizations Committed to Culturally Competent Patient-Centered Care Garner Profitable Benefits.

Additional IMPACTS

There are an estimated 1.5 million LGBT adults who are 65 and older, with the number expected to double by 2030.  Like Medicaid, Medicare is not equipped to collect SOGI data on its beneficiaries, preventing targeted activities to address the significant health disparities this population faces– Testimonial